Purchase And Payment Policy

We offer three payment options so customers can choose the one most convenient for them:

• Option 1: Pay in cash directly at our address.
• Option 2: Cash on Delivery (COD), where customers can inspect the product at home and pay the delivery staff in cash.
• Option 3: Bank transfer in advance. After confirming payment, we will proceed with the delivery as per the agreement or contract with the customer.

Note: Please indicate your full name and item description when making a transfer. After payment, we will confirm with you and arrange delivery. If delivery is delayed beyond the agreed period, and no response is provided, customers may submit a complaint directly to our headquarters and seek compensation if the delay impacts their rights.

Complaint Handling Policy:

• We accept all customer complaints related to the use of our services.
• For all warranty cases, please contact us to initiate the warranty process.
• Complaints will be resolved within a maximum of three (3) business days from the time they are received. In unavoidable circumstances, both parties will negotiate.

Shipping and Delivery Policy:

Once we receive your order information, we will process it within 24 hours and notify you regarding payment and delivery. Delivery time is generally 3-7 days from the order confirmation or as per customer agreement. However, delays may occur due to:

• Inability to reach the customer by phone.
• Incorrect or difficult-to-locate delivery address.
• A sudden increase in orders causing delays.
• Supplier or courier delays.

Shipping Fees: Currently, we offer free shipping for all orders.