Warranty Policy

Warranty Conditions

• The product is damaged, broken, or spilled during the shipping process.
• The product is covered by the warranty according to Bilis Beauty’s regulations.

Exclusions from Warranty

• The product is beyond the warranty period.
• The product is damaged due to improper use or handling during use.
• The customer has tampered with the product or stored it incorrectly, causing damage.

Conditions for Return or Full Refund (100%)

• The product is found to be defective due to the supplier’s fault.
• The product does not match what the customer ordered on our website.

Note:

• Customers must return or exchange the product within 7 business days from the time of receiving the product.
• The returned or exchanged product must be in its original condition, with the labels, packaging, and box intact as when the customer first received it.